How Our Directory Works

Our facility directory is built from public, official data, not from advertising. Here is exactly where the information comes from, how often we update it, and what it can and cannot tell you.

Where our data comes from

For assisted living and adult care homes, we use the North Carolina Division of Health Service Regulation (DHSR), the state agency that licenses these facilities and publishes their star ratings, license numbers, and bed counts. For skilled nursing facilities, we use Medicare Care Compare from the Centers for Medicare and Medicaid Services (CMS), which publishes overall star ratings, health inspection results, staffing levels, and quality measures, alongside the same NC DHSR licensing records. Addresses, phone numbers, and website links come from official listings and each facility public information, written in our own words.

How often we update

We review the state and federal data periodically and correct our pages when ratings or licensing change. Those ratings can change between our reviews, so we always encourage you to confirm the current rating on the official DHSR and Medicare Care Compare tools before making a decision.

What the data can and cannot tell you

Ratings and inspection scores are useful signals, not final verdicts. A high rating does not guarantee the right fit, and a lower one does not always mean poor care today. Staffing levels, recent inspections, and an in-person visit matter just as much. We list every licensed facility in the county, stronger and weaker, so you can compare honestly rather than see only the ones that paid to appear.

Found something wrong?

If a detail is out of date or incorrect, please tell us and we will fix it. Accuracy is the entire point of this directory. You can reach us through our contact page any time.

Why some details may be missing

Some of the most important details families want, including current openings, exact private-pay pricing, staffing patterns, and whether a facility can handle a specific care need, are not always published consistently. When those details change often or are not available from an official public source, we avoid pretending to know more than we can verify. Those questions belong on your call or tour checklist.

What to verify before choosing

• Whether the facility can safely support the person’s current needs and likely next needs.
• What the monthly cost includes, what costs extra, and what happens if care needs increase.
• Recent inspection or survey concerns and how the facility responded.
• Staffing patterns on evenings, weekends, and overnight shifts.
• Medication management, fall response, transportation, meals, activities, and family communication.

How corrections are reviewed

Families and providers can request corrections. We prioritize factual updates that help families make safer decisions: contact information, care type, licensing details, ownership or name changes, official rating changes, and clearly outdated descriptions. Promotional wording is less important than accuracy, clarity, and usefulness.